1. A Reprinted DVD.   If you feel like you have a defective reprinted DVD.  That is a DVD with a silver or blank white face.  It will say reprinted in the title.    If there are slight glitches in video or audio.   There are not grounds for a replacement.   You can watch 2-10 hours of a DVD and always find some flaw to base a refund claim.  These are coupon codes, not defects.   Some customers have this idea, if I try another one it will be better.   We aren't doing that.  Its a DVD.  its cheap.  Its just part of buying old DVDs.     A.  If the wrong video is on the DVD.   let us know right away.   B.  If the DVD does not play at all.  let us know right away.        If you have an issue with a reprinted DVD FILE A CLAIM    If you claim is approved.   We will supply the process to get a replacement.  The process will be explained.  Each customer cannot design their own process.   

Many reprinted DVDs take a long time to load please wait up to 2 minutes to see if the DVD will load up.   If your DVD plays on one player and not another, that is not the DVD, that is the player.  If your reply is that the DVD player plays other DVDs not this one, that is still your player.  That is not a reason for a claim.  

you should be using a cleaning system on your player every 30 days.  Nobody does it because its easier to say DVDs don't work.  We get it, we would do the same thing.  The only thing is that we can't do it any longer.   

2. DVD in Case that is a Current DVD.   A Factory Sealed Newer DVD that says "Current" on the collection page.   Small glitches are not a reason for a claim.  If the DVD does not play file a claim.  A cracked plastic case.  Is not a reason for a claim.  A DVD that comes loose in transit is not a reason for a claim.  These are things that happen in the shipping process and they should be expected to occur on rare occassions.   We do not accept claims for these.   If you have an issue with a DVD in a case that was a CURRENT DVD FILE A CLAIM

3. Older Discontinued DVDs.   You need to read this one because its out of control.

If the DVD is under $20 FILE A CLAIM

If you buy a factory sealed DVD over $20.  You bought a factory sealed DVD.   If you open that DVD, its no longer a factory sealed DVD.   You can't return it.  If the DVD doesn't work that is unfortunate, but that is part of buying factory sealed DVD.  My advice for everyone.  If you want the movie, don't pay factory sealed price.   But DVDs that have been opened.

Customers are buying factory sealed DVDs.   Watching the movie and returning them.   I'm sorry that some legit claims will be caught up in this, but the party is over.  The scammers have entered the picture.   The dealer that sell on the sites without any rules are buying DVDs from us and using our return polices.  We can't do it any longer.   

If you buy a Discontinued Factory Sealed DVD over $20, it is as is.   

We sell opened DVDs.  We verify the DVD is correct.  We test it and we put the DVD in a sleeve

1. No risk of it becoming loose in transit
2. No Risk of it being the wrong DVD inside the case
3. No Risk of it not playing.  

Customers want to buy older factory sealed DVDs who's entire value is the fact that its factory sealed.  The customer wants to open, destroy the value without any risk.   Yeah I would like to do that too.   Its not reasonable.   Customers are applying regular retail type return policies that you will not find in other collectible businesses.

4. Our Certified Factory Sealed DVDs.  DVDs that are sealed in a tamper proof bag with a serial number.   There are no returns on this at all.  Unless you receive the item and you got the wrong DVD.   The wrong item.  Otherwise there is not return.

5. Any other DVD.   FILE A CLAIM