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We are a solutions based company.   We solve problems.   We do not provide explanations or do investigations.    Everything we do and don't do is to keep the prices of DVDs down and to speed up shipping.  That's it.  That is what we do.   Our timely response shows that we care.   Not endlessly telling you we can and we understand.   That nonsense costs you money.   If other companies cared, they would limit customer service and keep prices down.  Not spend hours discussing and debating.   

Please don't ever think are replies are rude, cocky, arrogant or sarcastic.  If you ask us a question and we say "Yes" that is because its the answer.   

If you want answers like "Yes and we understand how frustrating this experience has been for you and we empathize greatly in these challenging times we live in" then contact us and we will set you up with a premium customer service account for a fee, but we will not raise prices to tell you that we care.