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New Customers: Please Read to Avoid Order Cancellation

This page exists to set expectations clearly and prevent unnecessary issues.

Shipping Times

We do not offer guaranteed ship times.

Shipping depends on many factors, including order size, order complexity, weather, workload, and operational conditions. For that reason, we do not lock ourselves into guaranteed timelines, and we are not a good fit for customers who require them.

We can provide estimates, not guarantees.

Typical Shipping Estimates

These are general guidelines, not promises:

  • Monday → Ships Thursday

  • Tuesday → Ships Wednesday–Friday

  • Wednesday → Ships Friday–Monday

  • Thursday → Ships Saturday–Monday

  • Friday → Ships Saturday–Tuesday

  • Saturday / Sunday → Ships Monday–Wednesday

If an order takes an extra day, that is within normal expectations.

“When Will My Order Ship?”

The honest answer is: it depends.

We will not debate timelines or respond to pressure emails attempting to rush fulfillment. Messages intended to pressure, threaten, or demand faster handling may result in:

  • Order cancellation

  • Account suspension

This is operational, not personal.

Friday After 5 PM Orders

Orders placed after 5:00 PM on Friday are treated as Monday morning orders.

This policy has no exceptions.

If you place an order Friday evening and email Monday asking why it has not shipped, your order is still considered newly placed.

You are welcome to order at any time — just be aware of how business days are counted.

Conduct Expectations

We are happy to help reasonable, respectful customers.

We do not tolerate:

  • Rude or demanding emails

  • Attempts to rush fulfillment

  • Threats, leverage, or pressure tactics

Orders associated with this behavior may be canceled.

Important Notes

  • All credit card processing is secure. We do not store your card information.

  • All packages are shipped discreetly.

  • If an item is marked “Sealed,” it is factory sealed.

  • If marked “Original,” it is a factory DVD.

  • Items marked “Reprinted” are reprints. Please read descriptions carefully before ordering.

Purchasing a low-priced reprint and attempting to return it as a rare collectible will not be approved.

Choosing Where to Shop

We encourage new customers to shop around and choose the seller that best fits their needs.

If our policies work for you, we’re glad to have you.
If they don’t, another retailer may be a better fit.

We are focused on long-term, respectful customers — not volume at any cost.

If you have questions, please ask before placing an order.